I purchased my Wii U in June of 2013, (with warranty) and I have had no problems with it...until last night.
I went to buy Just Dance 2014 and when I played it the first time, everything went smoothly. I could access all the features, and I could even play online. Overall, I was VERY satsified with my purchased and I played for a few hours and then stopped to do other things. Maybe 5-6 hours later I decided to play again.
This time when the game loaded to the welcome screen, and prompted me to hit the "A" button to continue (which I did), the game froze and a loud humming (or buzzing noise) came out of my TV which lasted for about 20 seconds. I was not able to turn the game off using the Wii-Mote or the Control Pad, therefore I had to unplug the system. I then tried to play again, but the same problem occured. After waiting for time in between, the problem kept occuring. I retried this process probably around 10 times, and even this morning to check if something was wrong.
I was led to think it was a software issue, and today I exchanged the game for a different copy. The game loaded, and then proceeded to do the same thing, freezing and humming...leading me to now think there is an issue with my Wii U console itself.
I then thought to insert the other 2 Wii U games I have, Mario Bros and Nintendoland.
Everything worked PERFECTLY.
I'm really lost as to what I should do. At one point it sounds like a hardware issue, but then at another point it sounds like a Just Dance disc issue.
I have contacted Ubisoft, who felt it was a console issue. However, they told me to take it to my local Game Stop and to ask them to test the game for me to assure that it wasn't a disc issue (which I will do tomorrow).
I have also contacted Nintendo who agreed that it was a console problem, but I was not able to get past, "What's your email/name?" question without the line disconnecting.
Therefore I have turned to the forums.
Can anyone help me out?
Or should I return to the play I bought the console and see if they can exchange the system?
Thanks in advance for the suggestions and help!