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problem with headset and chat

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i bought a tomme headset and it wont work at all in the wii u gamepad when plugged entirely. when i pull the plug about hald i do get sound in my headset but mic wont work on the headset. i also tried cheap earphones and i have same problem. have to put the cable in the gamepad  plug only half way to get sound in the earphones. is this a problem with the gamepad ? i dont think my headset is bad because it was made for wii u and it was new in sealed package... the wii u gamepad i have is also brand new.


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