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Wii u.. new user game pad won't sync with console error 165-3000

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In setting up for first time the game pad won't sync.  Unrecognized error code of 165-3000.  I have tried unplugging and reconnecting and even resetting game pad with same error message.  One time it let me enter the symbols...but then went back to error.  Does anybody recognize this code? Little kids very disappointed on Xmas morning...


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