I am no longer a Fan of Nintendo and have found their service dissappointing. I sent my Wii U in for repairs and was learned that it was being returned and with a tracking number. Well I tried the tracking number, useless. Called and learned that console was sent to wrong address. They even tried the number they gave me for tracking and have no idea what that number was for seeing how it didnt work. I would have to wait to see if the package gets returned! Was given a number to call and chatted with some one important about my matter and was told as soon as they would get it he would make sure it got out that same day overnight. I understand this is huge company and they would be asking alot.
Well after this morning after getting transfered many times I was told that they had the system returned to them a few days ago. YEAH! And they would send it out in two days under UPS with a new tracking number and was assured it would be sent out and it was there. They would contact me with the tracking number. Good, I was happy and stepped out. Well, I got a messages from Nintendo that they Did Not have my system and they had no idea where it was, there was no sign of it, But wait, they told me they had it. As it stands now, they cant do anything, we're sorry. Wait, they cant do anything??!? They would have to wait awhile before they can decide what to do. They got the address wrong and they provided a tracking number that even they dont know what it is and so I get the poor side of this deal.
I made sure all the info was right before sending the Wii U because they got some info wrong. The call service person even read all the info back to make sure, but when I got the info back again, it was wrong. They got the wrong name and shipping address. And they said their info stated I sent in a Wii, not Wii U and I sent them the console thru USPS. Info stated to send in thru UPS only which I did and even have the reciept. I MADE sure the info was right and they know this from the recorded phone call. Now I have no console and just lost all that money. Thank you Nintendo.