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My order is still pending

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Hello guys, first time buying something directly from Nintendo, my question is how long does it takes for a refurbished wii u order to go through?

i ordered one last friday and it is still at pending, yet my cc was charged, is this common? also i tried to email nintendo twice and no response, so

i don't really care if i have to wait more days, but want to be sure they will send mine when the time is right. Thanks


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