Hello all.
Looking for help with this issue: When attempting to load the Infinity game, after many of the screens are accessed successfully, with version 1.3.0 of Infinity, the menu appears where you can select either "Toy Box" or "Options", but on the bottom left hand corner, there is a status message where the system indicates that it is attempting to load Disney Infinity News. The console beeps and freezes and cannot be recovered without a cold boot (powering off the console).
While troubleshooting, if the console is not connected to the internet, this error does not occur. The player is able to go into the game and do non-online gaming. I believe the player is also able to do online gaming if the internet connection is restored after the Toy Box menu was chosen (and the game is past where it would attempt to load Disney Infinity News).
For on attempt to troubleshoot the problem, we played offline for a bit and then returned to that menu screen where it was freezing. We attached to the internet via the wireless network (turned on the router) and the system again froze with the buzzing sound with the satus of loading Disney Infinity News.
* * *
Does anyone have any suggestions to resolve this issue? Is there a way to back down the software from Infinity Version 1.3.0 and see if it is the version of Infinity that is causing the glitch? (Sorry, I am a bit of a newbie with backing down versions on the Wii U console.)
Any other thoughts would be appreciated!
btw: called Nintendo Support today during their business hours and they indicated they are extremely busy. Also tried searching for this error code (170-001) and it was not found on their sites. I was a bit disappointed in that. Also thought support could do better by calling you back perhaps once your place in line is up for those that would prefer to do that. Maybe that is a way they could improve their customer service and help the consumer. Their system did indicate to try this location, so I am here because of that so I find that to be a positive in how they are handling customer service. (I don't want my comments to be all negative...)
Thanks for any help, all!
Peace, love, happiness and good gaming,
The Muse
Full Error Information from the Settings / Recovery menu:
Error Code: 170-0001
Date/Time: 07/05/2014 1:40 PM Eastern
1. -.-.-.-
2. WUP-101 (02)
3. FW404288233
4. XXXX-XXXX-XXXX