Ok, so I want to start out by saying I've always liked Nintendo, and I have found their customer service to be exceptional. I've always been polite to them and they have been polite with me. In fact, when my Wii U gamepad stopped working they fixed it for $60 plus shipping. All was good...until I realized when I shipped it the Wii U had Mario Kart 8 left in the console. So I called Nintendo the day I shipped it and they said no problem, we will make sure you get it back. When I saw it arrived at Nintendo, I called again, and again I got the response not to worry about it, my game would be returned. So I called several times after that since my repair was taking a long time (4 weeks). I always got the same response, not to worry about it.
So this takes me to when I finally got back my system...with no game. I called customer support, and they said a manager would get back to me shortly. That was Wednesday of last week, and I finally recieved a call a few minutes ago. Basically, they said they would need to get in touch with their back office and would get in touch with me within 4 business days. I am ready to pull my hair out. They have me over a barrell and are taking advantage. I have no way to PROVE that game was in the console and now they are all just passing the problem along. The only shred of evidence I have is that I prepaid for all the DLC coming out in the next few months. Plus I have the box and reciept, but again that does me no real good. I've always supported you Nintendo, and I've spent thousands of dollars over the years on your console and games, starting with the NES. You are on your way to losing a loyal customer by not dealing with my issue