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HELP - New Wii u today (xmas gift) and nothing on tv

My son received today a new Wii u from Santa Claus. We got it all hooked  up, and we are getting nothing on the TV screen, the TV just says no  signal.  The hand held screen lets us go no further then trying to sync  the device.

We tried the old input cable from our old Wii, we switched hdmi cables,  tried different tv's, different ports on the tv, and nothing .. just  getting a screen saying no signal.  Like nothing is plugged into the tv

And we tried other electronics on those tv ports and they work.

Anyone hear or have this problem ?


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