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Wii U remote- can't select imput

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Our wii u is working great in all ways but one.

When you hit the tv button, you can change the volume fine, and hitting imput brings up a menu of the imputs, but I can't navigate up/down on the menu to change to a different imput.

 

hitting 'imput' repeatedly doesn't do it, just toggles between the imput menu being on or off.

 

any ideas on how i can fix it?


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