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Gamepad main screen keeps popping all the way to the right

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So I just started having this weird issue with my gamepad where on the main screen with the icons it is stuck on the far right screen (which is blank). I called support and they suggested the controls may be dirty, but the problem only occurs on the main screen with icons, on everything else it works fine. I can't even get to the controller settings because it is one the first page of the main menu, which I cannot get to. I really hope it doesn't have to go in for repair. I tried resetting the gamepad, but I'm not sure I know how to do that. Removing the battery didn't help. I'm pretty much at a loss of what to do, though it is still under warranty. What should I do?


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