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Virtual Console Buying Problem

March 26, 2016, 9:49 am
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Hello and good morning people, I'm just new here and I really worried about something that happened few minutes ago.
I was trying to buy Super Mario World from the Virtual Console of my Wii U and when I did the purchase the system drop a error and I checked my information twice, so at the third time I stop the purchase and when I look my debit card movements I noticed that the money was took it from my card BUT I couldn't perform the purchase and the funds weren't in my account.

 

I immediately sent an e-mail to the supporters but I didn't receive a solution. I just want to know what should I do in this case. In the past I've already bought a DLC's and I didn't have any problem, even when I've downloading or purchasing games for my 3Ds that problem didn't happen.

 

I hope to get a response pretty soon, please

I'm kind of embarrasing for doing this three times and  without

looking that the money was dissappearing from my card.

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Wii U not connecting to Internet

March 26, 2016, 9:21 am
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So I was trying to play some Super Mario Maker levels, but it would not connect to my internet. So I went into my settings and tried connecting. It didn't work. My Wii U had been able to connect to the internet just fine, but now it will not. I try connecting and it says "Cannot not find Wi-Fi connection". My internet service is At&t, but I don't know if that's the problem because it connected just fine before. This is really frustrating and I hope someone can help me.

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Will Nintendo answer your call again?

March 26, 2016, 5:18 pm
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I was recently permanently banned from using Miiverse. I'll just start from the beginning. When I first started using Miiverse, I would try my best to not get my posts deleted, but once in a while, posts that weren't inappropriate were being deleted. Talking about metroid on the YouTube community would get deleted for being unrelated even though people would talk about Mario on that community, drawing a smiley face would get deleted, fully censoring potentially harmful content like this, "*****" would still get deleted, etc. Miiverse was getting stricter, then I got banned 3 times for no good reason. Then, I won't lie, I did make some inappropriate posts after my 3rd ban and my account got permanently banned. And I wasn't aware that the posts I made would get deleted because they all got deleted at the same time about 5 hours later after I posted them.

I called Nintendo about a week later to ask if it was possible for my account to be unbanned. A lady took my call and she would keep telling me that the moderators would probably not lift my ban due to the posts from my 4th ban. She would start dodging all of the things I would tell her about the first 3 unfair bans and how many of my not-inappropriate posts would get deleted. She would ignore me completely, would just keep saying that the stuff I posted from my 4th ban were bad, and said there was no way she could see stuff that I posted from about a few months ago. I wanted to explain some more stuff and tried to get her to listen to me, but she told me there was no way my ban would get lifted and eventually hung up.

So will Nintendo answer my call again even though I was told my ban wouldn't get lifted? I never really got to tell this person everything and she would really just ignore everything I told her. I know some people who read this will think, "Why would you call them again? It's pretty obvious you deserve this permanent ban." but I really need to tell someone else the full story.

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Deleting dlc for marvel avengers

March 27, 2016, 2:52 pm
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Hi, I bought my son a character pack on Avengers but now he wants the season pass add on. Trouble is I can't download season pass now as I'm getting this message "You cannot purchase this as it contains downloadable content you already own"

Is there a way to delete the character pack add on permanently from the system. Any help would be much appreciated, thanks

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Wii u connection issue

March 24, 2016, 11:12 pm
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My Wii u was working well for months, and now it can't connect anymore. I tried everything, and it still can't connect. Please tell me I'm not the only one having this issue.

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Wii U pro controller acting weird

March 27, 2016, 5:23 pm
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my wii u pro controller acting up when i play hyrule warriors and surfing the internet, the left joystick keeps dying on me which causes my character to come complete stop on hyrule warriors even when i still pressing up, while on the browser, it just scroll very slowly, but slower then i hold down. i never move or touch any of the joysticks when booting up the wii u and try reseting and remove the battery and putting it back multi times and it still act the same. plus no one touches the wii u in my family except me mostly and only play like 2-3 hours on weekends only. i expect to last until the nx to comes out or when i decided to buy the nx. i feel that nintendo rush this controller out and was made with cheap components, even my wii classic pro last longer. i had the pro controller since when tekken tag tournament 2 wii u edition came out.

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Wii U Gamepad Touchscreen Keyboard issue

March 27, 2016, 5:45 pm
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Hey guys,

 

My girlfriend recently purchased a refurbished Wii U from GameStop. Before we returned it, I wanted to see if anyone was familiar with our problem and to see if anyone knew of a possible fix.

 

While setting up the system, the gamepad's on-screen keyboard refused to let us type any letters. This problem began as we were trying to sync a Nintendo ID and set up the Wi Fi. I also tried creating and naming a Mii to see if the problem was only in one place, but that didn't work either.

 

Whenever you try to type a letter, the letter appears for a split second and then disappears as though you've typed nothing. I'm not sure what to do. Has anyone seen this kind of thing before?

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Mini Mario & Friends doesn't work with SuperChargers Donkey Kong

March 27, 2016, 8:01 pm
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As stated in the topic, my Superchargers Donkey Kong Skylander/amiibo does not register as Donkey Kong in the free Mini Mario & Friends game I recently downloaded with the code I got free with a recent amiibo purchase.  I can't complain too hard with a free game but I DID buy the DK amibo/skylander with the intention of getting said content in Nintendo games.

 

Yes, he is set to Amiibo mode, but he shows up as the generic robot instead of the DK toy.

 

Anyone else have this problem?  Any chance of a patch?  Does Superchargers Bowser have the same problem?

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Wiiu no longer reading my flashdrive?

March 27, 2016, 11:50 pm
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So i only noticed this now but it might have happen a few days ago. Basically my 64gb flashdrive isnt being read as storage space. The wiiu will detect that i put it in but wont show up. Its been working fine since the day smash 4 came out and im positive it was working fine last week. Any one got any ideas as to what the problem is or what i should do?

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Delete dlc

March 28, 2016, 12:15 am
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How do I delete dlc from the system entirely? Bought a marvel avengers character pack and now I want the season pass but I get message "You cannot purchase this as it contains downloadable content you already own". Any help would be much appreciated

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Mario Bros Wii not loading in Wii Mode

March 23, 2016, 3:05 pm
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I just bought New Super Mario Bros Wii. I turned on my Wii U, loaded the Wii Menu and insert the disc into the console. I click start, it shows the controller safety reminder then it goes to a black screen that says it can't read the disc and to refer the the Wii Operations Manaul. Has anyone else had this problem and is there a way to fix it? I have other Wii games that work perfectly in Wii Mode. Thank you!!!

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Wii U error code 160-2215 help

March 27, 2016, 11:08 am
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My family and I moved. My Wii U hasn't been used or plugged in for about one week. Today, I got the new Pokkén Tournament game. I hooked up my consult excited to play. Unfortunately I've been getting an error code during start up 160-2215. It prompts me to press and hold the power button down for at least four seconds. But when I turn it back on I get the exact same error code and message. I've been at it for a couple of hours already. Can someone please help?  I'm not sure if it's my consult or the game that caused it.

 

***Edited to Remove Personally Identifiable Information (Serial Number)***

 

Message was edited by: NOA_TECH_OLIVER

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Xenoblade Chronicles X Game Crashing

March 27, 2016, 2:02 pm
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I'm not entirely sure if this is the right place to report this, but here goes nothin.

 

This is a huge bug in the game Xenoblade Chronicles X, and I'm asking that whoever looks into this should know a lot about the game and its mechanics.

 

First, I would like to state that I am 2nd place on the online rankings leaderboard titled "Heavy Hitter: Maximum Damage".
In my build it requires that I stack on lots of melee attack up XX augments, making my damage output very high. In the build I use a knife, one of the knife arts named "Black Bane" (you learn it from an affinity mission) has a special effect that adds 300% damage for every debuff that is applied on the enemy at the moment you activate the art.

 

Using party members with specific augments, it is possible to stack on many debuffs. The problem then persists that, when there are so many debuffs that it goes so far under the enemies health bar, the game crashes. The entire screen glitches out and then goes black. The game restarts automatically as if I had just started it.

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Xenoblade Chronicles X crashing

January 15, 2016, 2:52 pm
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Xenoblade Chronicles X crashes at loading screen has anyone experienced this and how can I fix this. The game is unplayable. (Disc version)  I have completed up to chapter 6 and just got my skell and when closed the game and went back to play it it won't go past the loading screen. It gets to around 75% and then resets to the title screen.

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Wii to Wii U Transfer Error - 389012

March 11, 2015, 8:28 am
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This morning I went to transfer the save data and Miis from the Wii to Wii U.  I followed the instructions below to a T.

http://en-americas-support.nintendo.com/app/answers/detail/a_id/1124/p/431/c/266?eid=email_657353_520090196_1efff264

 

I had no problem formatting the card on the Wii U, moved it to the Wii, transferred all the content to the SD card (animations and all of all the save data and Miis moving to the SD card).  I then removed it as instructed and placed in the Wii U.  I then hit next and in the process of transferring, it said the following error:

 

The device inserted into the SD Card slot cannot be used.  Error Code: 389012

 

Any help would be much appreciated because as the instructions say, the data is wiped from the Wii so if I can't figure out how to get the content to our Wii U, it is lost.

 

Thanks!

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Lego Marvel Avengers not saving progress?

March 29, 2016, 4:12 pm
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Hi! My son is 6 and we've played many of the Lego games on the WiiU, however on the new Lego Marvel Avengers, we finished the entire game (both parts), and for some reason it didn't save the progress and now we have to start again before we can get in to the "Extras".  Am I missing something?  Normally there is autosave, but it's starting back at the beginning.  Any suggestions would be appreciated.   Thank you.

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Wii U eshop took my IC card money, but didn't download my game.

March 30, 2016, 5:54 am
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First of all, I have the awkward position of using a Japanese Wii U (living in Japan), but being unable to communicate in Japanese. Therefore, if it would be better to post in a Japanese tech support forum, I would love to, but can't. And this might be a Japanese specific issue, too, because it involves using the IC card payment system popular in Japan.

 

So. What I did was try to buy two games on Wii U Virtual Console: Castlevania 1 for NES and Castlevania - Circle of the Moon for GBA. I tapped my IC card for payment (pre-charged at the train station). Payment went through for both. Then I looked at a third game without the intention of buying, which was Castlevania - Aria of Sorrow.

 

What then happened was that it suddenly said I bought Aria of Sorrow and started to download it... seriously. When I went to my downloads tracker screen, that was the only downloading. When it was done, I waited to see what else would come. Like, what was this, a glitched eshop free game on top of the two I got?

 

But nothing else came. I never tapped pay on the one I got and the two I tapped to pay I didn't get. Now, Aria of Sorrow is a fine game, but it wasn't what I was in the mood for at the time. It is also the exact same price as the other game I had just payed for, Circle of the Moon. So I am thinking it somehow couldn't tell the difference. But that is no excuse for not giving me my NES/Famicom original Castlevania.

 

Of course with no freaking account system, Nintendo has no way of checking my sales records, thank you very much.

 

But what should I do? Does this payment system exist in the West? (I am American, but I don't know how the systems work there recently.)

 

Could I get a word from someone who works in the company, and if nothing else get some help translating this to put on a Japanese Nintendo tech support forum?

 

I'm about to run down to my local train station to get a physical print out of the charges history on my IC card, but if someone could help me out quick, I would be very thankful.

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Disc replacement support is BS

March 30, 2016, 1:41 pm
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I have a copy of windwaker hd that I got the christmas of release, and I noticed that the coating on the disk (the part that gets read by the system) had small bubbles around the center where the disk would get attatched inside the system. This was no problem until recently after I went and had to delete my game data for about the 5th or 6th time due to the data not being readable and not being compatable with the disk. And now the system says that wind waker can not be read after about 5-8 mins of gameplay, and I know it's nothing wrong with the system beacause it reads all my other games just fine with no problems. I decided to contact nintendo today about 30 mins ago and they tried to charge me double what the game originally costs. If its just a replacement then why pay for a total of three copies of the game. If a company gives you a replacement then it should be for free because the product they made is defective. They shouldn't make you pay for the game again let alone three times over just for one copy that actually works. The wii u has already been a major flop for me in terms of games that I actually enjoy playing and get hyped up about. Windwaker was one, and that brings my total of games I enjoy playing down to five games. And that's rather upsetting that I can't even enjoy a console that nintendo made that I want to enjoy so much, just because they're trying to charge me twice more to get a working copy of a game that was defective that came directly from nintendo. I want compensation for this because I'm tired of deleting game data, never getting to finish a game that I want to so badly, and then this big corprate buisness trying to make two extra copies of the game worth by saying that "it's just company policy, it doesn't count as a replacement, it's a repair. and repairs cost money" IT"S A REPLACEMENT FOR A MANUFACTURING DEFECT IN A PRODUCT THAT CAN"T EVEN BE FIXED THAT YOU MADE NINTENDO. FIX IT.

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Sd card slot broken

September 23, 2015, 1:09 am
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So one day I tried putting in my sd card it got stuck so I pressed it to get out nothing happened. The only way I got it out was forcing it out after that my sd card slot was damaged. I went to nintendo.com and checked the price for a repair (100$ for a....sd card slot repair) that is insane that is like buying 6 amiibos or more and also If I do this will I get all my data erased thanks -MrMario

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Cannot connect to the internet, no matter what I do.

March 30, 2016, 6:12 pm
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For the first few months I used my Wii U, I could use the Wi-Fi fine. I eventually bought a Wii U lan adaptor because I was later living at a different place that had a very bad Wi-Fi connection and could not reach my room, so I wired it and it worked fine.

 

However, NOW!

 

No matter what I try, I can't connect to the internet.

Every single device in my house hold can connect to the internet easily. I use my Ipad in the same room my Wii U is in, and it can also easily connect and use the internet.

 

I've tried everything I've done in the past(which is pretty much everything) to try and connect my Wii U to the internet: wired and wireless. Whenever I try to connect wireless, it easily connect to the "device" but it never connects to the internet (Wii U  --> Device --> Internet)

                                                                                                                                        ✓                       X

Is there some hidden setting that has been altered somewhere? Because that's the only thing I can think of.

 

Any ideas on how to fix this issue would be greatly appreciated.

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