I recently submitted a ticket to Nintendo about how my banned miiverse account interferes with some gameplay features on a few of my games that aren't really connected to Miiverse in any way. In the ticket, I said I would explain what these gameplay features were in more detail when I call them.
The next day I got a reply from Nintendo saying that they're sorry about this and that they'll send what I said to something and that my feedback will be heard. The email didn't include the part where they give you their phone number. This is my second time emailing Nintendo and the first time they included their number in their reply saying that I should give them a call. So I'm not sure if I'm supposed to call them or not..
So are there certain problems that don't require talking to a specialist at times? Is it possible that since I put in the same email in the ticket like the last one, they knew that I emailed Nintendo before and they'd think that I'd know to just call them again? I feel like they would need some specific information on what games are being affected by Miiverse, like Xenoblade Chronicles X for example. Or is it possible they'll email me back again telling me that they either agreed with me, or need me to call them to explain in more detail?